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Shipping & Returns

Shipping and Handling information: Shipping Charges: All orders are FOB shipping point. All shipments will be sent prepaid and added to invoice. If customer would like to ship collect you must provide freight company name and your account number at the time of the order. Orders will be shipped ( UPS ) or ( FedEx ) whenever possible. When ( UPS ) or ( FedEx ) weight limits are exceeded, we will ship the least expensive, most direct way, unless otherwise specified by customer. Returned Goods: Every effort will be made to accommodate requests for returned merchandise. Please contact our customer service department ( 615 ) 907-6340 e-mail ergosafe@mindspring.com for assistance in making arrangements for returns. When return authorization is granted, merchandise must be returned with the assigned return authorization number. Merchandise must be packaged properly and freight prepaid to our location. A restocking charge of up to 30% will be enforced on all standard stock items. There are no returns on custom orders. No exceptions. Filing claims for damaged goods with the freight carriers is the responsibility of the consignee.
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